Cancel your Securitas Direct policy
We’ll sort out the cancellation of your current policy for free and find you another provider offering better equipment, services and prices. We’ll explain how you can cancel your Securitas Direct policy and switch to another provider.
We work with the leading alarm companies and compare across every offer on the market
All the information on the procedures for leaving Securitas
Ways and channels to cancel your Securitas Direct policy
If you have your security system with Securitas Direct and wish to cancel your contract or switch to another alarm company, there are various ways to terminate the contract.
In either case, you are exercising your right to withdraw from the contract, which any contract holder is entitled to do. Therefore, the first thing you must submit is the document provided by the company for this purpose. We have included it in the image below, or you can download it via this link.
Through our free service
If you don’t want to pay anything or worry about any paperwork (not even downloading the cancellation form), you can contact us and we at quecomparo.es will handle your cancellation with Securitas Direct completely free of charge; what’s more, we’ll advise you on other options if you’d like to switch providers.
Call the Securitas Direct customer service helpline
Another option is to ring Securitas Direct’s Customer Services department on 902 195 195.
You will be asked for your full name, national identity number and date of birth, as well as your Securitas Direct contract number, which you can find on any of the company’s invoices. This is actually the same information that is requested on the cancellation form.
| Teléfono atención al cliente de Securitas Direct | 902 195 195 |
|---|---|
| Teléfono gratuito de gestión e información quecomparo.es | 900 377 532 |
Call the Securitas Direct customer service helpline
You can also post the completed and signed withdrawal form to Securitas Direct at the following address: Calle Priégola No. 2, Pozuelo de Alarcón (28224), Madrid.
Once you have sent the email, you must wait for official confirmation from the company that they have received and accepted your cancellation, and that they will inform you of when it will take effect. This confirmation may take several days, which is why this method is slower than cancelling by telephone; there are also the costs associated with sending the letter by registered post.
Send a Burofax
Another option is to send this same document (the completed and signed cancellation form) by registered fax to 91 512 71 70, but you will still have to wait for official confirmation from the company and bear the cost of sending the registered fax.
Similarly, you should wait for official confirmation from the company that they have received and accepted your cancellation, and that they will let you know when it will take effect.
How long is the minimum contract period with Securitas Direct?
The minimum contract period with Securitas Direct varies depending on the type of contract you signed and the terms of the promotion you took advantage of at the time.
The contract term with Securitas Direct can range from a minimum of 24 months up to 48 months, should you choose to finance the equipment over this period. Here are some of the main ways to cancel your Securitas Direct contract.
If you don’t want to pay anything or worry about any paperwork (not even downloading the cancellation form), you can contact us and we at quecomparo.es will handle your cancellation with Securitas Direct completely free of charge; what’s more, we’ll advise you on other options if you’d like to switch providers.
What do you need to bear in mind before cancelling your Securitas Direct policy?
If you want to switch from Securitas Direct to another provider, the first thing you need to bear in mind is that it takes approximately one month to cancel your contract. This is because, under the terms of the contract, providers require you to give 30 days’ notice.
If you leave before this deadline, you may be charged a penalty, regardless of whether or not you have any remaining contract term left. Therefore, the second thing you should bear in mind is any remaining contract term you may have with Securitas Direct.
How much is the early termination fee for Securitas Direct?
The penalty the company will charge you for breaching your contract term will be the amount of the outstanding instalments until the end of the term. In other words, if you have 6 months left on your contract, your penalty will be equal to the amount of one instalment multiplied by 6.
But be careful! If your instalment is subject to any kind of promotion or offer, the amount you’ll have to pay for the remaining term of your contract won’t be the discounted instalment, but its actual market price multiplied by the number of months left on your contract.
Cancel within the first 14 days of installing the Securitas Direct alarm
When you sign up with any company, you’re always entitled to a 14-day trial period in case you’re not happy with the service.
During this period, you can cancel the contract at no cost: it will be cancelled without any issues arising. You do not need to give any specific reason; you simply need to give proper notice of your decision and return the equipment, and Securitas Direct must refund the amount you have paid.
Other alternatives to Securitas Direct
Firstly, we advise that, once you have cancelled your policy with Securitas Direct and they have confirmed that the cancellation is effective, you contact your bank and inform them so that they can cancel any future direct debits. This way, you won’t face any unexpected charges should there be an error with the cancellation process.
Secondly, if you are not entirely satisfied with your current security equipment or the Securitas service, the first thing you should do is find the system and the company that truly meet your needs. This is perhaps the most important part, as it will ensure that you do not have to go through the process again in the future.
To find the service that best suits your needs, you need to do plenty of thorough research: compare your options and, finally, make your choice. If you don’t have the time to do this properly, we can give you a hand by offering some guidance.
Alternatively, if you’d like to switch providers and need to find out about other prices, you can read our article on home alarm prices to see what other options are available.
Search for an invoice
We just need your latest bill so we can analyse your current usage.
We speak with you
In a free 5-minute call, an adviser will show you the best options on the market.
Start saving
We take care of the entire process, and you start saving automatically.
Why manage your services with quecomparo.es?
In a market full of confusing offers, we help you make smart decisions, save money and enjoy peace of mind.
You get more
We compare all companies and offer impartial advice based on your needs.
You pay less
We guarantee you the best price and access to exclusive offers.
You live better
Your Personal Manager takes care of all the paperwork, and after the switch, will help you with whatever you need.
